Visual IVR for business

With Star Phone visual IVR, your customers will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the automated visual IVR cannot help them, a call will be routed to your sales agent with the browsing history of the caller.

Increased customer service efficiency

The system allows companies to easily handle high customer-request volumes. Your customers will be able to find information they are looking for without even contacting your support/sales specialists.

Reduced operational costs

Another great advantage of Star Phone VIVR system is cost. By offering automated access and voice recognition options, you do not have to invest as many resources into call centers. Fewer offices, less equipment and reduced staffing allow you to control expenses without sacrificing customer support. Our visual IVR can replace receptionists and customer service agents for mundane routine tasks and free their time up for more important tasks.

Increased customer satisfaction and brand loyalty

Star Phone visual IVR system provides benefits not only for the companies, but also for the customers. With Star Phone visual IVR, users can manage their own accounts without any wait at all. They can pay their bills, update their profiles or reach the most appropriate departments simply by choosing their preferences. Improved customer satisfaction can have a powerful impact on your company’s bottom line.

Also look at: Free templates |  Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers